Shipping & Return Policy
We now offer local delivery, find out more...
We offer curbside pick-up, find out more...
When will my order ship?
With the extensive range of curiosities that we carry, we endeavour to get your order processed and shipped out within 1-2 business days. In the very rare event that we run out of something included in your order, you will be contacted and issued a full refund for that product(s) when your order ships.
While you will see that your shipping options are via Canada Post, please know that once it crosses the border, shipments will be handled by your national carrier, Royal Mail or USPS, for examples. We do (and have!) shipped all over the world, and will do our best to get your magical items to you safely, accurately and quickly!
International Orders – Customs Charges:
Import duties, taxes and charges are the responsibility of the buyer and are not included in your shipping cost. These are calculated by customs as your shipment enters its destination country and are completely beyond our control. Please check with your country’s customs office to determine what these additional costs may be prior to purchasing.
Shipping Cost Considerations:
All shipping costs are automatically calculated by our shipping partners and Curiosa reserves the right to re-quote shipping costs if we discover the actual fees vary considerably from those calculated at checkout. You will be notified of any cost changes and have to ability to approve them before your order is shipped.
Final Sale Items
Due to the fragile nature of our MinaLima prints, we, unfortunately, do not accept any returns or exchanges on these items, please keep this in mind when purchasing. In addition, all candy, posters, books, earrings and discounted items are also final sale.
You may return most (see exceptions above) items provided they are unused, in the original packaging and in the same condition you received them, within 14 days of receipt for a refund of the cost of the item (shipping is non-refundable). We will happily pay the return shipping costs if the return is the result of an error on our part (you receive an incorrect or defective product). Otherwise, the buyer will be responsible for any return shipping costs.
This policy applies as well to returns on Pick-Up orders, where exception items, such as posters, art prints, and all discounted items (see "Final Sale Items" above for reference) are non-refundable due to preparation and packaging to prepare items for pick-up.
Pick-up orders have a limit of 120 days for holding, and due to the nature of our system, if not picked up in that time will be subject to a return without refund.
You should expect to receive your refund within four weeks of shipping your order back to us, however, in many cases it will be quicker than that. This estimation includes transit time for the package to reach us, the time it takes for us to process the return and the time it takes for your bank to process your refund.
If you need to return an item, please Contact Us with your order number and details about the product(s) you wish to return. We will respond quickly with information on how to return your items.